CHC52021 – Diploma of

Community Services

CRICOS Course Code: 113116D

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  • Study modeBlended (Face-to-Face
    and online)

  • LocationParramatta
    and Sydney

  • Course duration104 weeks

  • Course Fees View Fees

  • Upcoming intake DatesView Intakes

Course Description

This qualification reflects the roles of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

Course Duration and Delivery

104 Weeks

  • 54 weeks tuition and 30 weeks holidays
  • 20 weeks work placement


  • 20 Hours/Week

Blended Learning

  • Face-to-face and online

Course Fees

Tuition Fee: $19,000

Enrolment Fee: $500 **

Resources Fee: $1,500

* Discounts may apply** Non-refundable Information on other fees and charges available here Note: Pre-paid tuition fees are protected through Tuition Protection Service (TPS)

Intake Dates

  • 10 July 2023
  • 14 August 2023
  • 2 October 2023
  • 6 November 2023

Training Location

Apex trains and assesses this course from the Sydney CBD Campus and Parramatta Campus that are fully equipped with facilities including classrooms, computer lab, wireless internet, library facility, and a student sitting and recreation area.

Entry Requirements and Pre-Requisites

The course will be available for those students who are 18 years or older and have completed Year 12. International Students are also required to have an English ability at the IELTS 5.5 or equivalent

There are no pre-requisites for this qualification.

Course Completion

Students obtaining a competent result for all listed units of competency will achieve the CHC52021 Diploma of Community Services qualification. A Statement of Attainment will be issued to students who complete less than the required units for the full qualification.

Employment Outcomes and Education Pathways

Employment Outcomes

After completion of the qualification, a person could obtain employment opportunities in various business and community services organisations, in positions such as:

  • Community Care Manager
  • Family Services Coordinator
  • Support Facilitator
  • Community Services Coordinator
  • Assistant Community Worker
  • Community Worker
  • Case Coordinator
  • Family Support Worker
  • Case Coordinator
  • Welfare Support Worker
  • Community Work Coordinator
  • Community Program Coordinator
  • Community Services Worker

Job roles and titles may vary across different industry sectors.

Education Pathways

Qualifications awarded by APEX will be recognised by other RTOs Australia wide. Upon successful completion of this course, students may choose to enrol further into a higher qualification in community services or a related field.

Units of Competency

CHCCCS004 Assess co-existing needs


CHCLEG003 Manage legal and ethical compliance


CHCMGT005 Facilitate workplace debriefing and support processes


CHCCCS019 Recognise and respond to crisis situations


CHCCCS007 Develop and implement service programs


CHCDIV001 Work with diverse people


CHCCSM013 Facilitate and review case management


CHCDEV005 Analyse impacts of sociological factors on clients in community work and services


CHCDFV001 Recognise and respond appropriately to domestic and family violence


CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety


CHCPRP003 Reflect on and improve own professional practice


HLTWHS003 Maintain work health and safety


BSBPEF401 Manage personal health and wellbeing


CHCCCS038 Facilitate the empowerment of people receiving support


CHCCSL001 Establish and confirm the counselling relationship


CHCCCS009 Facilitate responsible behaviour


CHCCOM003 Develop workplace communication strategies


BSBFIN501 Manage budgets and financial plans


CHCDIV003 Manage and promote diversity


CHCMHS004 Work collaboratively with the care network and other services


The 20 units of competency are delivered throughout the 104 weeks. The qualification is delivered over 6 terms of tuition and 2 terms of work placement.

All the above listed units of competency must be completed to receive the CHC52021 Diploma of Community Services qualification.


Assessments are conducted during training sessions and on completion of training for each unit to determine if the learner is competent. The assessments are conducted using knowledge and skills assessments. Assessment methods may include: Assignment, Questioning (Oral/Written), Case Study, Third Party Report, In Class Activities, Observations, Role Play and RPL.

RPL and Exemptions

Apex will recognise the AQF qualifications and statements of attainment issued by other RTO’s, upon verification with the issuing organisation. RPL and Credit Transfer are available for students to access prior to enrolment. More information is available in our student handbook.

Trainers and Assessors

All trainers and assessors hold vocational and training and assessment competencies at the level they teach or assess or higher, and have current and relevant industry skills.

Work Placement

Students must work in a community services environment for 20 weeks (2 terms – 21 hours per week). During work placement students will perform tasks as outlined in each unit of competency.

To achieve this qualification, the students must have completed a minimum of 200 hours of work experience as detailed in the assessment requirements of the units of competency. APEX’s training program includes 420 hrs of work placement to ensure students have opportunities to practice their skills in a real work environment.

Please note: APEX does not guarantee successful completion of the course nor guarantees a particular employment or migration outcome on completion of the qualification.

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